Frequently Asked Questions

Do you really deliver only roses?

Although we do specialize in superb quality roses and are famous for our boxed flowers presentation, we also stock a large variety of other flowers, such as gerberas, lilies, tulips (seasonal), irises, orchids and many, many more! You can also order an exclusive assortment of Lindt chocolates, exquisite champagne and wine, adorable teddy bears - to name just a few of the extra gifts we offer. Our creative team of floral designers can arrange any gift to meet your specifications and suit any occasion.

What is the deadline for placing an order?

Auckland Metropolitan - Auckland City, Manukau City, Waitakere City and North Shore City As long as your order is placed by 11am on the desired day of delivery, Roses Only is able to offer you our free* same day delivery service (or delivery on your specified date) by 5pm to a business or by 7pm to a residence. Public holiday and Sunday deliveries are not available, except on Mothers Day.

It may still be possible for Roses Only to offer same day delivery for orders placed after the cut off times listed above, especially if the destination is within close proximity to our nearest location. Please be mindful that additional charges may apply, depending on the time of day your order is placed and/or depending on the destination to which you require delivery.

Franklin - Pukekohe, Waiuku and Tuakau next day delivery available for orders placed BY 3pm THE DAY BEFORE your desired day of delivery, Roses Only is able to offer next day delivery, or delivery on your specified date, for an additional courier fee of $9.50*. Our service guarantees delivery by 5pm to a business address or by 7pm to a residence. Public holiday and Sunday deliveries are not available, except on Mothers Day.

Wellington City & Surrounding areas
In most cases Roses Only are able to deliver same day to Wellington and surrounding areas, provided that orders are placed by 11am.
Please note: Greater Wellington orders need to be placed by 9am to ensure same day delivery. A small delivery fee of $7.50 may apply.

Other New Zealand Locations – next day delivery available for orders placed Mon to Fri as long as your order is received BY 3pm THE DAY BEFORE your desired delivery date, Roses Only is able to offer next day delivery (or delivery on a specified future date) for an additional courier fee of $9.50 for North Island locations or $19.50 for South Island locations listed below*. Public holiday and Sunday deliveries are not available.

Click Here for detailed New Zealand delivery locations.

Guaranteed Delivery time - We ensure that all deliveries reach business addresses (when both the company name and correct contact number have been provided) by 5:00pm. Residential deliveries will arrive by 7:00pm. Conditions for delivery and additional courier fees may be applicable for orders that fall outside our delivery network.

International Deliveries - Except for orders to Australia, as a general courtesy, we advise that International orders be placed 24 to 48 hours in advance of your desired delivery date. However, Australian deliveries can be executed for same-day or next-day delivery.

Where do you deliver?

We can organise delivery for you almost “anywhere on Earth” (wherever there is a florist). Roses Only reaches out to over 100,000 outlets worldwide. There are a limited number of countries that are unable to grow roses and or some that may not import them. However, this is not to say it is impossible to have roses delivered there - we can always try for you! Please feel free to call one of our friendly customer service representatives on 0800 908 890 (International on +800 00908 890) or contact us via email for options available for countries not listed online.

How do I know if you received my order?

As soon as your order has been placed online, you will receive an automatic email confirmation of receipt of your order. A member of our Internet sales team will then go over the finer details of your order, so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements. Once your order has been successfully processed, you will receive a second email confirming payment and delivery details.

What methods of payment are acceptable?

For orders placed over the telephone and online, we accept all major credit cards: VISA, MasterCard and Bankcard. (American Express & Diners Club coming soon)

Do you deliver on the weekend (or public holidays)?

We offer delivery throughout most areas of our network on Saturdays, but regretfully we are unable to deliver on Sundays. Delivery on public holidays varies nationally. We advise that you confirm any queries for delivery on weekends or public holidays by calling one of our friendly customer service representatives on 0800 908 890(International on +800 00908 890) or contact us via email.

Click to see a list of New Zealand public holidays & important dates

Can I make changes to my order?

Changes can be made to your order but conditions do apply. Please notify us immediately should you have to make any changes to your order. A fee will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change is made. Regretfully, once delivery has been made at the original address provided, we cannot resend to a new address. Once your order is en route for delivery, changes to any card message may not be made.

Phone:0800 908 890 (International +800 00908 890)
Email: Contact us

Have my flowers been delivered?

In order to avoid disappointment, we are unable to provide an indication of approximate delivery time, as it may change over the course of the day.

If the flowers have not arrived by 5pm to a business address or by 7pm to a residential address, please contact us.

What if the recipient is not home upon delivery?

Should the recipient not be home when your delivery is made, the following may occur:

The flowers will be left at the recipients front or back door, if:
a) Requested to do so by the sender; or
b) If our experienced couriers deem it safe to do so

or

A calling card will be left on recipient's door or in their letterbox asking them to call the florist and arrange a convenient time for re-delivery (charges may apply for re-delivery).

What happens if I change my mind?

Should you wish to change the delivery address or items you wish to send and your order HAS NOT already been expedited, we can change the order for you. Delivery charges may apply to the new address to which you wish to send and delivery on the desired date will depend upon the time at which you notify us of the changes. If your order HAS been sent already, a fee will be charged to redirect your order. Again, delivery for the desired date will depend on the time at which you make the changes.

What happens if I supply the wrong address?

Please be especially careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee will apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

What if I need to request a delivery time?

Roses Only offers an untimed delivery service, whereby we aim to deliver to most business address by 5:00pm and to residential addresses by 7:00pm. This delivery service does not guarantee any specific time requests. Should you wish for a specific timed delivery throughout the day (eg. BY 1:00pm) it may be possible throughout some areas of our network, however, a fee will apply to ensure your delivery requirements are met on time. Further delivery conditions may apply depending on both the time of day your order is placed and distance to your desired destination.

Are there any additional charges?

Additional charges may apply in certain instances, depending on the time of day your order is placed, your desired delivery destination and the time your delivery is required. A Roses Only representative will contact you by both telephone and email for approval of any extra charges that may be incurred for your requested delivery time and date. Once your order has been sent, additional charges may apply should you wish to change the delivery address. Please contact us for more details.

Are my details secure when ordering online?

Our site, www.rosesonly.co.nz, is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.

You will know you are in a secure environment when ordering on www.rosesonly.co.nz by the appearance of a security notice when you enter a secure page (depending on browser security settings. As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.

Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

What if I want to cancel my order?

Should you need to cancel your order, money will be refunded less a $15 administrative fee ONLY IF notice is received by Roses Only 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

What if my credit card is declined?

Please assist us in the ordering process by ensuring that all fields are filled in correctly and that you have double-checked both your credit card number and the expiry date. You will be notified online immediately if the transaction was succesful or not. If for some reason your credit card transaction was declined online, and you have already contacted your bank to resolve the problem, you still have option to send your order to our Online Service Staff and contact us later to clarify the issue.
Your declined order will be kept with the Call Centre staff for up to 48 hours and then cancelled, if we will not hear from you.

What is the currency of the prices shown?

All prices are shown in New Zealand (NZD). The exchange rate (as per the day of transaction) will be used to convert the amount to the currency used in your country of origin.

What is your gift reminder service?

As a Roses Only member, you will never forget an important occasion again with our personal gift reminder service. You must be a member to access our free reminder service, so if not already a member, join now! Once you have signed in, simply follow these quick and easy steps:

1. Sign in under our Member Login section;
2. Click on our Reminder Service;
3. Click on Add Reminder;
4. Select a Title for your reminder, any message to yourself, the date on which you would like to receive the reminder and the date of your occasion you wish to be reminded of;
5. Click Submit; and
6. Click Add Reminder if you wish to continue adding more dates to remember.

Want to send something that isn’t here?

Why not call our friendly Sales Team? You can speak to one of our customer service representatives, Monday to Friday between 8:00am and 12:00am and from 9.00am to 10:00pm Saturdays.

Call us on 0800 908 890 (International on +800 00908 890)

You can also contact us via email with any specific enquiries.